Our dear Daisy Dog is dead

[Catherine]

Thank-you. We are gradually getting used to the loss and soon we will be able to talk about Daisy as she was in life. She was the happiest dog ever. We want to remember her that way.

The woman may not know what to say, but "I am so sorry"  or "I feel terrible about this" come to mind.
Her only concern was that we wouldn't let her come to the reptile centre anymore. It is always all about her.

I haven't seen her yet and I don't know what I am going to say when I do.