Gorilla tragedy at Cincinati zoo

[Ruth]

What did you expect them to do besides scream? They know nothing about Gorillas and probably thought the kid was in danger. How do you propose they should have acted? He is a 3 or 4 year old child. It seems nobody really knew what to do. It is a horrible tragedy. The kid may have crawled into bushes unnoticed until he fell into the moat. That's the impression I got. Why make everyone out to be horrible?